Train travel was rubbish a decade ago and is even more rubbish today
Sunday 10/February/2019 - 11:25 AM
Transport Focus also says that in some parts of Britain the following facts emerge: up to 70 per cent of passengers are dissatisfied when it comes to the crucially important value-for-money element of their tickets; as many as half of passengers aren’t satisfied with reliability and punctuality; and the same goes for overcrowding، which is unsatisfactory for the majority of passengers in some regions. Parking facilities in and around railway stations، meanwhile، also dissatisfy many، while satisfying only a small minority. Why am I not surprised?
The greatest decline in satisfaction on a national level concerned the helpfulness and attitude of staff on our trains. That doesn’t surprise me، either، because most of the staff I deal with don’t seem to give a toss، or try hard enough، in my experience. Station employees and behind-the-scenes staffers also have their moments – something one or two of them proved on 2 January، when another round of inflation-shattering ticket price hikes were imposed، during the same hour in which countless trains (including mine) got cruelly cancelled. Honestly، I felt like a victim of state-sponsored fraud.
The sooner the colossal track، train and station subsidies are diverted into roads، cars and motorway service areas، the better. We’re entering the age of the personal، 247، door-to-door ‘train’ – otherwise known as the automated car، designed for one person or، if you prefer، up to five or six colleagues، mates or family members.
Given the perilous state of our rail industry، this solution can’t come fast enough.